Return & Refund Policy
Last Updated: 12/13/2025
At Organic Food Nepal, we are committed to delivering fresh, hygienic, and high-quality organic food products. Customer satisfaction is our top priority. Please read our Return & Refund Policy carefully before making a purchase.
1. Eligibility for Returns
Due to the nature of organic, fresh, and consumable food products, we only accept returns under the following conditions:
- You received a wrong product
- You received a damaged or spoiled product
- The product has manufacturing or packaging defects
- The product is expired at the time of delivery
❌ We do not accept returns for:
- Opened or partially consumed products
- Change of mind after delivery
- Improper storage by the customer after delivery
- Products marked as non-returnable on the product page
2. Return Request Timeframe
- Customers must notify us within 24 hours of delivery
- Requests made after 24 hours may not be accepted
To request a return, please contact us with:
- Order number
- Product name
- Clear photos or videos showing the issue
📧 Email: nepalorganicfood@gmail.com
📞 Phone/WhatsApp: [9861047605]
3. Refund Policy
Once your return request is reviewed and approved:
- Refunds will be processed within 5–7 business days
- Refunds will be issued via:
- Original payment method (online payment)
- Bank transfer / mobile wallet (for COD orders)
🔹 Shipping and delivery charges are non-refundable unless the error was from our side.
4. Replacement Policy
If eligible, customers may choose a replacement instead of a refund:
- Replacement products will be delivered within standard delivery time
- No extra delivery charge for approved replacements
5. Order Cancellation
- Orders can be cancelled before dispatch
- Once the order is dispatched, cancellation is not possible
To cancel an order, contact us immediately after placing it.
6. Damaged Products During Delivery
If you receive a damaged package:
- Do not accept the delivery if possible
- Take clear photos/videos immediately
- Contact our support team within 24 hours
7. Quality Assurance
All products at Organic Food Nepal are:
- Carefully sourced, cleaned, and packed
- Quality-checked before dispatch
- Stored following proper hygiene standards
However, natural products may have slight variations in color, size, or taste, which are not considered defects.
8. Contact Us
For any return, refund, or support inquiries:
Organic Food Nepal
📧 Email: nepalorganicfood@gmail.com
📞 Phone: [Add Number]
🌐 Website: https://organicfoodnepal.com